Mind on Marketing

In her all-day day session at EDUI2009, “Usability Testing Without the Scary,” Dana Chisnell laid out the entire process for usability testing. Breaking the process down into small parts that are easy to understand, Dana showed us how to be comfortable with the process, rather than intimidated. Here’s what she shared about creation of the [...]

In her EDUI 2009 Workshop, Usability Testing Without the Scary, Dana Chisnell discussed how to best support great site design. User testing is essential, even if you only have time to spend one hour with one person. If one person has a problem, it’s legitimate to assume that others do too, and to make design [...]

Dana Chisnell presented an all-day session at the EDUI Conference held in Charlottesville  September 21 & 22, 2009. She founded Usability Works and does usability research, user interface design, and technical communication consulting and development. She is co-author of the Handbook of Usability Testing.  The focus of the workshop was to show how eminently doable [...]

Tricks and techniques work better for improving website usability than do structured methodologies, Jared Spool (CEO, User Interface Engineering) said at the EDUI conference last week. Spool says that there is no evidence that methodologies result in quality designs, and that design can’t be institutionalized to conform to usability templates. He equates methodology with dogma, [...]